Refund policy

Our 30-day guarantee

You have 30 calendar days from delivery to tell us something is wrong. This applies to every customer, wherever you are.

You do not send anything back

Our bands ship directly from our manufacturing partner's warehouse, so there is no return address that would make sense for you. Keep the band. If your claim is approved we refund or replace it without asking you to post anything, and you never pay return shipping.

If the band is faulty, damaged or not what you ordered

Email us within 30 days of delivery with:

your order number,
a clear, well-lit photo of the problem, or a short video if the issue only shows in movement.

That is all we need. We will confirm within 2 business days and then either refund you in full or send a replacement, whichever you prefer.

We ask for the photo because it is what lets us raise the fault with our manufacturing partner. It is not a hurdle to slow you down.

If you simply changed your mind

Tell us within 30 days of delivery and we will refund you. Again, no need to post the band back.

Cancelling before dispatch

If your order has not shipped yet, contact us and we will cancel it for a full refund.

Refunds

Approved refunds go to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it.

Refunds cover the price you paid for the item. Where shipping was charged and the fault was ours, we refund that too.

What is not covered

Normal wear from extended use.
Damage from accidents, alteration or disassembly.
Claims made more than 30 days after delivery.